From November 1st, 2026, we’re introducing age verification for players in Turkey. Here you can find answers to the most important questions.
What It Is and Who It Affects
What is age verification?
Age verification confirms that the person behind an account is an adult (18 or older). The check is carried out by our verification partner Epic KWS. Gameforge only receives the result (whether you are an adult) and does not see, receive or store any of the documents or details you provide during the check.
Who is affected?
All players who play on our servers from a Turkish IP address.
Why are we doing this?
We want to offer everyone a safe playing experience. Age verification helps us to determine which players are of legal age so that we can better protect younger players.
How Verification Works
Does anything change when I create an account?
No, account creation remains exactly the same as before.
Where do I start the verification?
In the Gameforge Client, you will see the notice “Age unverified”. Hover over it for more information, then click on it to start the verification. In browser games, a pop-up window for age verification will appear as soon as you click “Play” on the account/server selection page. Click on “Send email” in the pop-up window to start the process.
How does the verification itself work?
Start the verification (see above). A pop-up will display the email address stored in your account. If your email address isn’t current, change it via the link in the pop-up first.Click on “Send email”. By doing so, you confirm that we may pass this address on to our verification partner Epic KWS so that you can receive an email from them to start the verification.Open the email from Epic KWS and click on the link.Choose one of the available verification methods (ID scan, credit/debit card or face scan) and follow the remaining steps.As soon as you have completed the verification, you will be redirected to a confirmation page from Gameforge.
How can I tell that it has worked?
You will be forwarded to a confirmation page from Gameforge and the “Age unverified” notice will disappear. It may take a moment for your account to be updated. If the notice is still displayed after a few minutes, restart the Gameforge Client. If it is still visible after that, please contact our Support team.
Do I need to verify separately for each game?
No, the verification applies once to your entire Gameforge account, for all games and servers.
Does this cost me anything?
No, verification is free of charge for you.
Does this also apply to my existing account?
Yes, from November 1st, 2026 you will also see the notice “Age unverified” on existing accounts. Make sure that the email address in your account is up to date and accessible so that the verification email reaches you.
Players Under 18
I’m under 18. What does this mean for me?
At the moment our verification can only confirm that someone is of legal age, so players under 18 cannot yet complete it. We are planning options for players under 18 and will announce them as soon as they are available.
Privacy
Who sees my ID documents or face scan?
Gameforge does not see, receive or store any card details, ID documents or face scans. The check is carried out by our verification partner Epic KWS and the specialized verification providers it works with. They do not permanently store card details, ID documents or face scans.
What data is stored about me?
Gameforge does not see, receive or store any card details, ID documents or face scans. The check is carried out by our verification partner Epic KWS and the specialized verification providers it works with. They do not permanently store card details, ID documents or face scans.
Do you store my date of birth?
No, Gameforge does not ask for or store your date of birth. Our verification partner only tells us whether you are an adult.
Do I need an Epic account for this?
No, you do not need your own account with our verification partner.
Common Questions
I haven’t received a verification email. What should I do?
First, check your spam folder. You can then request the email again via “Send email”. Please note that there is a short waiting time between two requests, and that the number of emails you can request per hour is limited.
My email address is no longer up to date. How can I change it?
Update it in your account settings first, then start the verification again.
I’m getting an error message about my email address. What should I do?
The address in your account appears to be invalid. Check and correct it in your account settings, then try again.
I changed the email address of my account after verifying. Do I need to verify again?
No, your account stays verified if you change your email address.