Protect Your Account with Two-Factor Authentication

Two-factor authentication is a security feature for your Gameforge account which adds an extra step to the sign-in process, thus preventing unauthorised persons from accessing your account.
Your preferred authenticator app generates a time-based code which is requested during the sign-in process after you have entered your email address and password.
This ensures that the only person who can sign into a Gameforge account is the person who both knows the sign-in credentials and is in possession of the linked smartphone.

When you use two-factor authentication, you secure your Gameforge account and provide added protection to all the associated game accounts from potential unauthorised access.
Nobody can access your account if they are not in possession of your smartphone.

No, using two-factor authentication is optional. However, we do recommend that our players activate this option to take advantage of the best possible protection for their Gameforge accounts.

Download your favourite authenticator app from either the Google Play Store or the Apple App Store.
Open the app (depending on the one you choose, you may need to register), and use the corresponding option to add a new account and scan the QR code. At this stage, it may be necessary to give the app permission to access your smartphone’s camera.
Then, access your account settings from either the Gameforge Client or the Gameforge.com website and click ‘Generate QR code’. Scan this code with your smartphone to activate two-factor authentication.

While we endeavour to provide protection across all our games, it is currently only possible to secure the games that use the Gameforge account system. Please refer to the client’s current library or our websites for an updated list of these supported games.

Sign into your Gameforge account using your old smartphone and then open the settings. You can remove the currently linked device from there.
Afterwards, you can link the new smartphone to your Gameforge account after downloading and installing an authenticator app.

While signing in, you’ll find the option to declare that you’ve lost your smartphone beneath the field for entering the confirmation code. You will then be prompted to enter your recovery code in the designated field. This allows you to deactivate two-factor authentication and regain access to your Gameforge account.
If you no longer have your recovery code, please contact our Support team: https://support.gameforge.com

Here is a list of recommended two-factor authentication apps:

• Microsoft Authenticator
• Google Authenticator
• LastPass Authenticator
• 2FAS
• Protectimus Smart
• Duo
  We also suggest considering features like cloud backup and device synchronisation, especially in situations where you may need to switch to a new smartphone.
  Please note that while the apps have similar functionalities, it is important to choose one that best suits your needs.

When you enable two-factor authentication on your device, a message window will pop up with your recovery code. Please make a note of it, as you will need it to undo the connection if you lose your device.

Access your account settings through either the Gameforge website or the Gameforge Client. Click on your username and navigate to the Settings option. In the ‘General’ tab, locate the ‘Two-Factor Authentication’ section. From there, simply click on the ‘Remove’ button located on the right-hand side.

Yes, you can continue to use the Gameforge app. However, the app will no longer be available in the Google Play Store or Apple App Store. If you delete the app from your smartphone, you will no longer be able to download it again.